Cancellation
Use the subscription-management options available in your account where provided, or email support@queueturn.com. Cancellation generally stops future renewals; access may continue through the current paid period depending on the plan terms and applicable law.
Refund requests
Refund eligibility depends on the checkout terms and applicable law. If you believe you were charged incorrectly, charged twice, or cannot access a paid subscription, email support within 14 days with your account email, transaction reference, date and a short explanation. Do not send full payment card details.
Review and processing
Requests are reviewed individually. Approved refunds are processed through the original payment provider. Nothing in this policy limits consumer rights that cannot legally be excluded.