QueueTurn frequently asked questions

Do customers need to install an app?

No. Customers can open a queue link or scan a QR code in their mobile browser. They can revisit their ticket page to check status.

How do customers join a queue?

A business shares the queue link or displays its QR code. Customers open it on a phone and follow the instructions for that queue. Businesses should provide staff assistance for visitors who need another option.

Can staff manage tickets?

Authorized staff can use the dashboard to manage queue progress and ticket status. Available controls depend on the configured workflow and plan.

Can customers see queue progress on a screen?

QueueTurn includes a public display view for suitable screens. Businesses should place displays where customers can see them without exposing unnecessary personal information.

Does QueueTurn include analytics and CSV exports?

Analytics, customer lists and export availability depend on the selected plan. Check the current pricing page for plan details before subscribing.

Can QueueTurn replace appointments or emergency triage?

QueueTurn is designed for digital walk-in queues. It is not a substitute for emergency triage, clinical decisions or a full appointment scheduling system.

How can I get help with my account or billing?

Email support@queueturn.com with your account email and a short explanation. Never send your password or full payment card details.

Where can I read the policies?

Read our Privacy Policy, Terms of Service and Refund & Cancellation Policy.