How to Use QueueTurn
This guide explains the purpose of every main dashboard section and the common actions available to business owners and staff. Use it as a checklist when setting up your first digital queue.
- Sign in to your QueueTurn business dashboard.
- Open Settings and check your business name and category.
- Open Queues / Appointments and select Create New Queue.
- Give the queue a name, choose a ticket prefix and starting number, and set the average service time.
- Open QR Code, download or print the code, and put it at your entrance or reception desk.
- Open Display Screen on a TV or monitor if you want visitors to see the current ticket.
- When service begins, manage visitors from the dashboard and call the next person in line.
Jump to a dashboard option
1. Dashboard
The Dashboard is the operational overview for your selected queue. It helps you check the current line and access the main queue actions.
- Current queue: the queue selected in the sidebar is the one used by queue-specific screens. If you manage more than one queue, confirm the selected queue before taking action.
- Queue summary: use the visitor and waiting information to understand the current workload.
- Open customer view: preview the customer-facing check-in/status page for the active queue.
- Open display view: preview the public screen intended for a TV or shared monitor.
2. Queues / Appointments
Use this section to create and manage separate service lines—for example, general consultation, billing, express service, or a separate counter.
Create New Queue
- Queue name: choose a clear name customers and staff will recognize.
- Ticket prefix: a short letter or code added to ticket numbers, such as A or B.
- Starting number: the first ticket number for the queue.
- Average service time: an approximate number of minutes per visitor; keep it realistic and adjust it as you learn actual service times.
- Show estimated wait: controls whether estimated waiting information is available in the customer flow when supported.
- Scheduled date: use this for a queue intended to start on a future date, when that field is available.
Manage an existing queue
- Select / Manage Queue: make that queue the active one in the dashboard.
- Pause: temporarily stop new queue activity when service is interrupted; resume when ready.
- Resume: reopen a paused queue.
- Open customer view: test what visitors see when joining or checking status.
- Display link: open or copy the queue's public display link where available.
- Add walk-in / appointment: staff can enter a visitor manually when the visitor cannot scan the QR code. Enter the requested name and optional phone details, then submit.
3. Customers
The Customer Directory helps staff find queue entries and review their status.
- Search: search using the ticket number, customer name, phone, notes, or queue name.
- Status filter: narrow the list to waiting, serving, completed, skipped, cancelled, or all statuses, depending on the available filter choices.
- Queue filter: view one queue or entries across queues.
- Date filter: focus on entries from a particular service date.
- Export CSV: download the currently filtered records for spreadsheet review. Store exports securely because they may contain personal information.
- Call a specific visitor: where available, use the row action to call a visitor directly rather than advancing in normal order.
Use the customer list to resolve questions about a ticket. Do not display or share customer phone numbers or other private details on the public TV screen.
4. Display Screen
Use this section to run a public-facing screen on a smart TV, computer, or tablet in the waiting area.
- TV Display Link: copy the unique link for the selected queue and open it in the TV's web browser.
- Launch Display in this Window: preview the display in the current browser window.
- Open in New Window / TV Tab: open the display separately so staff can keep the dashboard open.
- Sound: turn the chime on or off for audible turn notifications.
- Voice announcements: turn spoken announcements on or off where supported by the browser/device.
5. QR Code
This section gives customers a simple way to open the check-in page on their own phones without installing an app.
- QR code: scan it with a phone camera to open the selected queue's customer page.
- Download PNG: save an image for signage, messaging, or printing.
- Print: print the QR code from the browser; check print preview and paper size first.
- Copy queue link: copy and share the customer URL through your own approved channels.
- Customer preview: open the link yourself and verify it points to the correct queue before displaying it publicly.
- Display link: use the separate display URL for a TV; do not use the TV link as the customer check-in QR.
Place signage at the entrance, reception, or waiting area. Include a short instruction such as “Scan to join the queue.” Provide staff-assisted check-in for visitors who cannot use a QR code.
6. Analytics
Analytics summarizes visitor flow for the active queue. Depending on the data available, the page can show:
- Total visitors: the number of recorded entries in the displayed period.
- Completed: entries marked as completed.
- Average wait time: a wait-time measure based on the recorded queue data.
- Peak hour / hourly traffic: periods with more check-ins.
- Other service indicators: additional counts or charts shown in your account.
Use trends to plan staff coverage and compare busy periods. Verify the date range and queue selection before interpreting results. Treat small samples cautiously; estimates and dashboard summaries are not guarantees of future wait times.
7. Settings
Settings contains business profile and queue-related configuration.
- Business Name: use the name customers will recognize.
- Business Category: choose the closest available category to your operation.
- Queue prefix / numbering: where shown, choose a clear prefix and ticket numbering convention so staff can distinguish queues.
- Service timing: keep the average service-time assumption up to date for more useful estimates.
- Announcement text: if available in your settings, enter a short, clear instruction that is appropriate for customers.
- Save: save changes and look for the confirmation message before leaving the page.
After changing business or queue details, revisit the QR Code and Display Screen sections to make sure your printed signage and shared links still point to the intended queue.
8. Staff Roles
Staff Roles is intended to organize access for people who help operate your queue.
- Invite Team Member: enter the person's name and email, choose the intended role, and follow the on-screen process.
- Owner: full business access, including subscription billing and configuration.
- Manager: intended for day-to-day queue management and analytics.
- Staff: intended for routine queue calling and service actions.
9. Billing
Billing shows the current plan and available subscription choices.
- Current plan/status: check which plan is active and whether a payment or subscription action is pending.
- Monthly / annual billing: compare the displayed billing period and total before choosing.
- Upgrade: select the plan and billing cycle you want, review the checkout/plan-change information, and confirm only when the terms are correct.
- Checkout: follow the secure checkout page and return to QueueTurn after payment.
Always use the prices and included limits displayed in your live account; plan terms can change. Do not retry repeatedly if checkout reports an error—check subscription status first or contact support.
10. What your customers do
- Scan the QR code or open the shared customer link.
- Follow the prompts to join the intended queue and enter only the information requested.
- Keep the ticket/status page available to check progress.
- Watch the queue status or public display and proceed when their ticket is called.
Explain the process at reception. Customers without a smartphone should be offered a staff-assisted walk-in entry if your workflow supports it.
Troubleshooting checklist
Customer cannot join
- Confirm the queue is active and the QR code belongs to the right queue.
- Open the link on another phone/browser to test it.
- Check the network connection and use staff-assisted entry if necessary.
TV screen is not updating
- Check that the TV URL belongs to the active queue.
- Confirm the TV has internet access and reload the display page.
- Check whether the dashboard queue action completed successfully.
Ticket number or queue looks wrong
- Check the active queue selector before calling or adding a visitor.
- Verify the queue prefix and start number in queue settings.
Analytics look unexpected
- Confirm the queue and reporting period.
- Remember that only recorded and correctly updated entries can inform the displayed metrics.
Need more help?
Visit the QR queue setup guide, review the QueueTurn feature overview, compare plans on the pricing page, or browse the QueueTurn Resource Center for more queue-management guides.
Ready to set up your queue?
Start with one queue, test the customer QR code, and practice calling and completing a test visitor before using the system with customers.
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